Reading People

Hot Topic ™ Speaker: Steve Longford, Managing Director, New Intelligence. Thank you for your interest in this AIM event. Unfortunately, it is booked out. Should you have any additional queries, please call AIM Client Services on 1300 651 811. The ability to “read” people is an increasingly important skill in the workplace for HR and L&D professionals. For many reasons people do not always expose their true thoughts to others, especially if they feel threatened, embarrassed, angry, contemptuous, dissatisfied or disgusted. Often their motivation for action is difficult to read and the ability to detect, analyse and interpret the verbal, paralinguistic and non-verbal cues can allow an insight into what others are thinking. Research shows that most people fail to detect the most obvious cues, or when they do, misinterpret their meaning. This Hot Topic will examine: Motive and personality Detecting, interpreting and using verbal and non-verbal cues Content analysis of verbal statements Detecting and interpreting paralinguistic cues Congruence between verbal and non-verbal cues Putting into use what is read in others About your speaker Steve Longford has extensive experience in Law Enforcement, National Security, and Compliance, with backgrounds in Intelligence, Psychology and Criminology and trained as a profiler with the FBI and RCMP. As the former Manager of the Distillery’s Corporate Intelligence Division he consulted to both Government and private sector organisations including the Indonesian Government after the Bali bombings. Steve regularly attends national and international conferences, participates in research groups and forums, and provides expert comment in the Human Skills of Reading People, Emotion, Rapport, Decision Making and Persuasion and in the Technical Skills of Interview, Negotiation, Elicitation and Analysis. He is the Managing Director of New Intelligence, a training and consulting firm. Cancellation Policy Cancellations are non-refundable, however, participant substitution is available. Please notify Client Services on 1300 651 811 if participant substitution is required. Terms and Conditions Please note that prices are inclusive of GST. The event program is confirmed at the date of printing.  AIM reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard.  Where circumstances force AIM to cancel a conference, the liability of AIM shall be limited to a refund of any fees paid for that particular event. AIM is concerned with the protection of your privacy. We support the Privacy Principles contained in the Privacy Act 1988 (Cth), as amended. AIM collects and stores your personal information for the purposes of providing membership services, education and training programs, and improving and promoting products and services, and membership status in various ways, including publication of photographs and other images taken at the event.  AIM may distribute a delegate list at the event. Should you not wish to have your name and company name included in the delegates list, please email events@aimnsw.com.au.